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Returns Policy

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Returns, Exchanges and Refunds

Returns, refunds and exchanges are available, but under the following limited conditions: 

  • All returned / exchanged items must be unopened and returned in the original packing in which they were received
  • The customer is responsible for return shipping fees, and flat-rate shipping is not available on returns or exchanges
  • Returns, refunds and exchanges are only available within 30 days of the original order
  • All returned items must include a return authorization number, to get this number please contact us by phone at the number below

Before attempting to return or exchange an item, you MUST contact us by phone at 1-888-822-3379, and we will advise you of the additional information you need to know when making a return (such as the appropriate return address, the return authorization number which must be affixed, etc.).

If you have questions about our return, refund and exchange policies, please contact us by phone or using the form available on our Contact Us page.